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Frequently Asked Questions
Contact Information
Payment
What credit cards do you take?
Are there discounts for multiple users in my office?
Who should I make my check out to?
Product Details
What if I cannot attend the live audioconferences?
How long will it take to receive my audio product?
How long will it take to receive my print transcript?
How-to attend a Live Conference
How do I register for an audioconference?
When and how will I receive information on how to participate in the program?
Contact Information
AudioSolutionz
2222 Sedwick Drive,
Durham, NC 27713
Phone: (800) 223-8720
Fax: (800) 508-2592
E-Mail: contact@audiosolutionz.com
Payment
What credit cards do you take?
For your convenience we accept the following forms of credit card payment:
-- Visa
-- MasterCard
-- American Express
-- Discover
In addition, we will accept personal and corporate checks.
Are there discounts for multiple users in my office?
Yes! When you register for one of our audioconferences your registration covers all the staff you can invite on one phone line. Discounts are available for multiple line purchases and for CDs or print transcripts purchased with the live audio conference.
Who should I make my check out to?
Please make checks payable to: "Audio Solutionz"
We firmly believe that customer always comes first. We respect and value our commitment to your satisfaction and promise to deliver you the best quality, authentic products. Under that oath we come with a money back guarantee keeping in mind the terms and conditions of the company.
We strive to achieve utmost levels of customer satisfaction and make sure that all our products cater to your unique needs and meet your expectations. We follow a fair and transparent return policy depending upon the type of product you purchase.
Special Instructions for Newsletters
For newsletters, we have a flexible return policy. You may use as many number of issues for our monthly newsletters as you find satisfactory and whenever you wish to unsubscribe, we will deduct the charges in accordance with the number of issues used, and refund you the remaining amount without any questions.
Special Instructions for DVDs and Books:
In the advent of a damaged book or a non-functional DVD, you can return it back to us along with the original packaging within 20 days from the date of purchase for a replacement of the same. We will be liable for refunds and exchanges in case we are sure of flaws at our end.
Please note that we do not accept returns for digital downloads and e-books.
Product Details
What if I cannot attend the live audioconferences?
Each program is available as an audio CD, print transcript or downloadable MP3
How long will it take to receive my audio product?
CDs generally take 2-3 weeks to be delivered once the live program takes place. You will also receive the full packet of conference materials with your product.
How long will it take to receive my print transcript?
Transcripts are generally delivered within 4-6 weeks after the live program takes place. You will also receive the full packet of conference materials with your product.
How-to attend a Live Conference
How do I register for an audioconference?
We have a few ways you can register for your audioconference:
1. ONLINE: Register through our secure website
2. PHONE: Call (800) 223-8720 and speak to a customer service representative.
3. FAX: Complete an order form and fax it to (800) 508-2592
4. MAIL: Complete an order form and mail it to the address shown
If you have any additional registration questions please call customer service at (800) 223-8720.
When and how will I receive information on how to participate in the program?
Dial in instructions and a link to download the program materials are emailed to the email address on the account that ordered the audioconference 2 days prior to the program.
If you are ordering within 2 days before the program, your customer relations representative will give you this information over the phone or via email.
If you are ordering on the web within 2 days before the program, you will receive an email with this information soon after your order and credit card is verified.
**PLEASE NOTE**: If for any reason you do not receive your dial-in information or welcome kit instructions 2 days prior to the conference, please call us immediately at 866-1964.
