Frequently Asked Questions
What is an audio conference?
Audio Conferencing is an excellent tool for education/training – all it takes is a phone and a good internet connection.
With Audio Conferencing, you can listen to industry experts from the convenience of your office, home or on a mobile phone. You can get business enhancing information - without the cost, time and stress involved in travelling.
How long is an audio conference?
What if the time and the date of conference don't suit me?
What if I cannot attend the live audio conferences?
How long will it take to receive my audio product?
How long will it take to receive my print transcript?
How do I register for an audioconference?
We have a few ways you can register for your audio conference:
1. ONLINE: Register through our secure website
2. PHONE: Call (800) 223-8720 and speak to a customer service representative.
3. FAX: Complete an order form and fax it to (800) 508-2592
4. MAIL: Complete an order form and mail it to the address shown
If you have any additional registration questions, please call customer service at (800) 223-8720.
What type of equipment do I need
How do I download the presentation materials and associated exhibits?
What happens if I have technical problems during the call?
In case I am not able to attend a live event, then what?
How can I give feedback?
Have additional questions?
Can I get a customized audio conference for my organization?
Are there discounts for multiple users in my office?
What credit cards do you take?
For your convenience we accept the following forms of credit card payment:
-- American Express
In addition, we will accept personal and corporate checks.
Who should I make my check out to?
What is your refund policy?
We firmly believe that customer always comes first. We respect and value our commitment to your satisfaction and promise to deliver you the best quality, authentic products. Under that oath we come with a money back guarantee keeping in mind the terms and conditions of the company.
We strive to achieve utmost levels of customer satisfaction and make sure that all our products cater to your unique needs and meet your expectations. We follow a fair and transparent return policy depending upon the type of product you purchase.
Special Instructions for Newsletters:
For newsletters, we have a flexible return policy. You may use as many number of issues for our monthly newsletters as you find satisfactory and whenever you wish to unsubscribe, we will deduct the charges in accordance with the number of issues used, and refund you the remaining amount without any questions.
Special Instructions for DVDs and Books:
In the advent of a damaged book or a non-functional DVD, you can return it back to us along with the original packaging within 20 days from the date of purchase for a replacement of the same. We will be liable for refunds and exchanges in case we are sure of flaws at our end.
Please note that we do not accept returns for digital downloads and e-books.
When and how will I receive information on how to participate in the program?
Dial in instructions and a link to download the program materials are emailed to the email address on the account that ordered the audio conference 2 days prior to the program.
If you are ordering within 2 days before the program, your customer relations representative will give you this information over the phone or via email.
If you are ordering on the web within 2 days before the program, you will receive an email with this information soon after your order and credit card is verified.
**PLEASE NOTE**: If for any reason you do not receive your dial-in information or welcome kit instructions 2 days prior to the conference, please call us immediately at 1-800-223-8720.
What is your mailing address?
2222 Sedwick Drive,
Durham, NC 27713
Phone: (800) 223-8720
Fax: (800) 508-2592